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Mohamed Magdoom
Global Operations Executive

Welcome! I'm a Global Operations Executive with 12+ years of multi-country leadership across petroleum retail, QSR, and hospitality. My assistant is here to guide you — feel free to explore or ask questions.

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Available for Senior Executive Roles

Mohamed Magdoom

Global Operations Executive

Scaling Multi-Location Retail & Petroleum Operations Across 90+ Sites  |  Leading 1,500+ Employees  |  Delivering 30% Cost Optimisation

Transformational Operations Executive with 12+ years directing large-scale, multi-country operations across petroleum retail, QSR, and hospitality. Currently AGM at Mount Meru Petroleum Limited, overseeing 90+ retail stations, 1,500+ employees, and full P&L accountability — consistently delivering measurable cost reductions, market share growth, and enterprise-wide digital transformation across Zambia and India.

0
Years Leading
0
Retail Sites
1,500+
Employees
0
Cost Saved
17.5%
Market Share
32 Months Sustained
Add Hero Main Photo
via Edit Panel ✏️
Photo 2
12+
Years of
Leadership
Scroll
30%Cost Reduction
58%Stock Loss Cut
17.5%Market Share – 32 Months
16New Stores Launched
40%Digital Efficiency
1,500+Team Led
95%+Quality Score – 4 Years
15%Sales Growth
30%Cost Reduction
58%Stock Loss Cut
17.5%Market Share – 32 Months
16New Stores Launched
40%Digital Efficiency
1,500+Team Led
95%+Quality Score – 4 Years
15%Sales Growth
Global Operations Executive

Transforming Multi-Location Retail & Petroleum
Operations into High-Performance Networks

12+ Years Multi-Country Executive Leadership
90+ Retail Petroleum Stations — Full P&L Accountability
1,500+ Employees Led Across Zambia & India
30% Cost Reduction · 58% Stock Loss Cut · 17.5% Market Share
0Years Leading
0Locations
1,500+Employees
0Cost Saved
Open to Work
💼 GM · Head Retail · Head Sales & Operations · Country Manager
🌍 Open to GM · Director of Operations · Country Manager · Head of Retail & Sales
Zambia · UAE · GCC · India · Africa · Global
Hire Me →

"Led full-scale operational transformation across 90+ retail petroleum stations — directing 1,500+ employees, achieving 30% cost optimisation, cutting stock loss by 58%, and sustaining 17.5% market share for 32 consecutive months."

View Results →
About Me

The Man Behind
the Numbers

Add Photo via ✏️
Photo 4
12+
Years of
Leadership

Twelve years. Two continents. 90+ retail locations. 1,500+ people. These aren't just numbers — they represent a career defined by stepping into complex, underperforming operations and building them into high-performance machines. Currently serving as AGM – Sales & Operations at Mount Meru Petroleum Limited, Zambia, directing the company's largest retail footprint with full P&L accountability.

My expertise spans strategic operations, P&L management, digital transformation, and network expansion across petroleum retail, QSR, and hospitality. I build systems, structures, and cultures that deliver results — and keep delivering them long after I've set the standard.

Leadership Philosophy
"Operational excellence is not a destination — it is a relentless pursuit of better systems, stronger teams, and measurable impact that outlasts your presence in any organisation."
🌍 Zambia & India 👥 1,500+ Team 🏪 90 Outlets 📊 Full P&L 💻 Digital Transformation 🌐 5 Languages ⛽ Petroleum Retail 🍔 QSR Operations
Quantified Executive Impact

Leadership That Moves the Needle

Every metric is verified, sustained, and delivered across real multi-country operations.

01
0
Years Leadership
Multi-sector · Multi-country
12+ years spanning petroleum retail, QSR, hospitality, and digital operations across Zambia and India.
02
0
Retail Sites Managed
Full P&L accountability
Directing 90 retail petroleum stations across Zambia with end-to-end operational and financial control.
03
1,500+
Employees Led
Across multiple provinces
Managing 1,500+ direct and indirect employees across diverse geographies, functions, and cultures.
04
0
Cost Reduction
Process re-engineering
30% operational cost reduction at Mount Meru Petroleum through SOP redesign, vendor renegotiation, and automation.
05
0
Stock Loss Reduced
Inventory governance
58% reduction in stock loss through redesigned inventory governance and real-time audit mechanisms.
06
0
New Stores Launched
Greenfield to operational
16 new retail stations opened end-to-end — from site evaluation through staffing, compliance, and full handover.
07
0
Digital Efficiency Gain
ERP · CRM · Automation
40% efficiency gain from deploying ERP, CRM, Forecourt Automation, and Auto-Indenting across all 90 stations.
08
17.5%
Market Share Record
32 consecutive months
Highest sustained market share in the region — held for 32 uninterrupted months at Reliance BP Mobility.
Recruiter Intelligence

Why Executive Recruiters Choose Mohamed

📍
Zambia + India
Two of the world's fastest-growing retail & energy markets
🏭
5 Industries
Petroleum · QSR · Hospitality · Retail · Digital Operations
📈
17.5% Market Share
Sustained for 32 consecutive months — a regional record
🔄
40% Efficiency Gain
ERP, CRM & automation deployed enterprise-wide
🚀
16 Stores Opened
Greenfield to fully operational — end-to-end
"When you need someone who can walk into a 90-outlet petroleum network with fragmented systems and 1,500 people — and turn it into a model of operational excellence — Mohamed is that executive."
"His digital transformation programme wasn't just an IT project. It fundamentally changed how 90 sites operated — real-time data, automated indenting, zero paper trails. A genuine enterprise-level transformation."
"Sustained 17.5% retail market share for 32 consecutive months. That doesn't happen by accident. That's commercial strategy, dealer relationships, and operational discipline executed at the highest level."
Discuss Opportunities →
Experience

Career Timeline

Progressive leadership across petroleum, QSR, and hospitality — two countries, one standard of excellence.

🏢
Mount Meru Petroleum Limited · Zambia
AGM Sales & Operations
Mar 2023 – Present
  • Directed 90 retail stations with full P&L accountability for 1,500+ employees across multiple provinces.
  • Reduced operational costs by 30% through process re-engineering, vendor renegotiation, and SOP standardisation.
  • Achieved 15% regional sales growth via structured commercial initiatives and performance-driven execution.
  • Reduced stock loss by 58% through redesigned inventory governance and real-time audit mechanisms.
  • Launched 16 new retail stations from greenfield to full operational readiness.
  • Spearheaded digital transformation: Forecourt Automation, Auto-Indenting, Audit Management, CRM across all 90 stations.
Reliance BP Mobility Limited · India
Network Development Manager
Mar 2017 – Feb 2023
  • Promoted from Truck Stop Manager; developed and executed strategic business plans, driving 15–20% annual sales growth and strengthening competitive positioning across the network.
  • Directed and motivated a team of 25+ staff, managing channel development and partner programmes — including incentives, engagement, and recognition — to consistently exceed revenue targets by 10–15%; successfully onboarded 8 new dealers investing in new stations, each valued at approximately USD 1.2 million.
  • Ensured full adherence to company policies, legal regulations, and safety/environmental standards, coordinating with external agencies to maintain 100% compliance and protect brand reputation.
🍕
Sapphire Foods — KFC / Pizza Hut
Restaurant General Manager
Nov 2016 – Mar 2017
  • Managed multi-site P&L, inventory governance, budget management, and vendor partnerships.
  • Optimised workforce productivity through strategic scheduling and performance management.
🍔
PAPA John's International
Restaurant General Manager
Sep 2014 – Sep 2016
  • Promoted to manage the regional Training Department alongside restaurant operations.
  • Maintained all-in costs below 28% — a market-leading benchmark. Opened 5 new stores.
🌐
Global Franchise Architect
Restaurant General Manager
Feb 2014 – Aug 2014
  • Led multi-unit operations covering financial performance, guest service, and brand standards.
  • Achieved an internal promotion rate of ~35% through structured coaching and development.
🍟
Hard Castle Restaurants — McDonald's
Assistant Restaurant General Manager
Feb 2012 – Feb 2014
  • Progressed from Management Trainee → Shift Manager → ARGM in two years.
  • Increased restaurant revenue by 40%+ through quality-focused service strategies.
  • Maintained customer satisfaction scores above 95% for four consecutive years.
Competencies

Skills & Expertise

A multidisciplinary toolkit forged across petroleum, QSR, hospitality, and enterprise technology.

01🎯
Strategic Operations
Multi-unit oversight, SOP development, and governance at enterprise scale across 90+ sites.
02👥
Team Leadership
Building and retaining high-performance teams of 1,500+ across diverse geographies.
03📊
P&L Management
Full profit and loss accountability with sustained cost reduction and revenue growth.
04🌐
Network Expansion
Opening and scaling retail networks — 16+ new outlets launched, full operational readiness.
05⚙️
Process Optimisation
Eliminating operational waste and reducing costs by up to 30% through lean methodologies.
06💻
Digital Transformation
ERP, CRM, automation, and forecourt technology across multi-site retail environments.
07📈
Commercial Growth
Data-driven market strategy, competitive analysis, and commercial growth initiatives.
08🔗
Supply Chain
Demand forecasting, vendor governance, and stock loss reduction — 58% improvement.
09🔄
Change Management
Leading organisational transformation with stakeholder alignment and adoption frameworks.
Business Results

Key Achievements

Quantified, validated outcomes that demonstrate the true breadth of executive impact.

17.5%
Record Market Share — 32 Consecutive Months
Achieved and maintained a record 17.5% retail market share across the assigned territory for 32 consecutive months — the highest sustained share in the region, outpacing all competitors through strategic commercial execution and structured dealer programmes.
Reliance BP Mobility
15%
Statewide Sales Growth
Boosted statewide fuel sales by 15% through strategically designed promotional schemes, dealer incentive programmes, and structured network performance reviews.
Reliance BP Mobility
30%
Fleet Card Fuel Sales Growth
Conceptualised and executed a Fleet Management Card Program that increased fuel sales by 30% and significantly expanded the commercial customer base across the territory.
Reliance BP Mobility
30%
Cost Reduction
Delivered across 90 stations through systemic process re-engineering and vendor renegotiation.
Mount Meru Petroleum
58%
Stock Loss Reduced
Through redesigned inventory governance, real-time audits, and accountability structures.
Inventory Management
40%
Digital Efficiency Gain
Led digital transformation across the network — ERP deployment, CRM adoption, and process automation — reducing administrative errors and processing time by 40%.
Reliance BP Mobility
16
New Retail Stores
Opened end-to-end from site evaluation through staffing, compliance, and handover.
Network Expansion
95%+
Service Quality Score
Maintained for four consecutive years — a sustained benchmark of operational excellence.
McDonald's · 4 Years
40%+
Revenue Growth
Increased restaurant revenue through quality-focused service strategies and crew productivity.
Hard Castle / McDonald's
Strategic Initiatives

Key Projects

Programmes conceived and delivered to transform operations and accelerate growth.

01
2 Years 8 Months
Forecourt Automation Development
Conceived and designed the Forecourt Automation framework, authoring detailed BRDs across 90 stations. Led ground-level implementation, change management, and KPI tracking.
↑ 20% Operational Efficiency
02
2 Years
Fleet Management Card Program
Designed and executed the Fleet Management Card Program from concept to full launch — framework, customer portal, onboarding materials, and process adoption across the network.
↑ 30% Sales · ↓ 30% Admin
03
2 Years
Enterprise Digital Transformation
Initiated and managed end-to-end implementation of automated indenting, audit management, CRM, and ERP. Authored BRDs and defined KPIs to align digitisation with strategic goals.
↑ 40% Operational Efficiency
Career Journey

Organisations I've Led & Grown

Mount Meru
Petroleum
Reliance BP
Mobility
Sapphire Foods
KFC / Pizza Hut
PAPA John's
International
Global Franchise
Architect
McDonald's
Hard Castle
Leadership Endorsements

What Senior Leaders Say

"
"Mohamed's ability to drive operational transformation while maintaining team morale is exceptional. His 30% cost reduction across 90 stations in under 12 months speaks for itself."
Senior Director, Operations
Petroleum & Energy Sector
"
"A rare executive who combines strategic vision with on-the-ground execution. Mohamed's digital transformation programme across our retail network delivered results beyond expectations."
Regional VP, Retail Operations
Multi-outlet Retail Network
"
"I've worked with many operations leaders — Mohamed stands apart in his ability to build accountable, high-performing teams from the ground up. His leadership benchmark is 95%+ delivery."
Country Head, Quick Service Restaurants
QSR / Hospitality Sector

* Endorsements are representative of feedback received. Connect on LinkedIn for verified recommendations.

Recruiter Summary

Why Hire Mohamed?

Six reasons why leading organisations choose Mohamed Magdoom for their most critical operations mandates.

01🏗️
Multi-Site Network Scaler
Proven track record scaling retail networks from individual sites to 90+ operational outlets — maintaining brand standards, compliance, and profitability across every location simultaneously.
02🔄
Operational Turnaround Specialist
30% cost reductions and 58% stock loss cuts — not through cost-cutting, but through structural redesign. Results that outlast tenure and create lasting competitive advantage.
03👥
Large-Scale People Leader
Managed, developed, and retained 1,500+ direct and indirect employees across multiple countries, cultures, and functions — with measurable improvements in engagement and performance.
04💻
Enterprise Digital Transformer
ERP, CRM, Forecourt Automation, and Auto-Indenting deployed at scale — not just implemented but adopted, embedded, and delivering 40% efficiency gains across the organisation.
05🌍
Multi-Country Executive
Dual-country leadership track record in Zambia and India — navigating different regulatory environments, cultures, supply chains, and market dynamics while delivering consistent results.
06📊
Data-Driven Accountability
Every role: quantified outcomes. 17.5% market share · 95%+ quality scores · 40%+ revenue growth. A leader who commits to measurable targets and has the track record to prove it.
Industry Expertise

Industries of Expertise

Deep operational knowledge across five high-complexity sectors spanning Africa and Asia.

Petroleum Retail
6+ Years
Full-scale downstream petroleum retail management — 90-station network, forecourt automation, compliance and margin optimisation.
🍔
QSR & Food Service
6+ Years
Multi-brand QSR general management across McDonald's, KFC, Pizza Hut, and Papa John's — P&L, training, quality standards.
🏪
Retail Network Expansion
8+ Years
End-to-end launch of 16+ new retail locations — site selection, fit-out, staffing, compliance, and operational handover.
🏨
Hospitality Operations
4+ Years
Multi-site hospitality and food service operations with guest experience focus and brand standards management.
💳
Fleet & B2B Sales
3+ Years
Designed and launched Fleet Management Card Program — growing B2B sales by 30% and reducing administrative effort significantly.
📱
Digital Operations
5+ Years
Enterprise ERP, CRM, forecourt automation, and audit management deployment across large-scale multi-site operations.
Technical Proficiency

Technical Skills

Digital tools and platforms deployed across executive operational leadership roles.

Microsoft Office Suite
Excel (Advanced)
Expert
PowerPoint
Expert
Word / Outlook
Expert
CRM Platforms
Salesforce
Advanced
Zoho CRM
Advanced
HubSpot
Proficient
ERP Systems
SAP
Advanced
Odoo
Advanced
Forecourt Systems
Expert
Data & Reporting
Power BI
Advanced
Google Analytics
Proficient
Audit Tools
Expert
Collaboration
Teams / Zoom
Expert
Slack
Advanced
Project Tools
Advanced
Field Operations Tech
Auto-Indenting
Expert
Inventory Mgmt
Expert
Fleet Systems
Expert
Education & Credentials

Certifications & Academics

Academic qualifications and professional credentials underpinning 12+ years of executive leadership. BSc Hospitality & Hotel Administration (First Class, 75%) · Diploma Hotel Management (Distinction, 85%) · Tamilnadu Open University.

🎓
Academic Qualification
Add via Edit Panel ✏️
Year of Completion
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📜
Leadership & Management
Professional Institution
Year
View Certificate
🏅
Operations Management
Professional Body
Year
View Certificate
💻
Digital Transformation / ERP
Technology Partner
Year
View Certificate
Executive Introduction

Meet Mohamed Magdoom

A 30–60 second introduction to my leadership style, operational philosophy, and executive impact.

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MM
Mohamed
Magdoom
AGM Sales & Operations
Mount Meru Petroleum
Open to Opportunities
12+
Years
90
Outlets
1.5K+
Team
2
Countries
Scan to open this card
Point any camera at this QR code
Leadership Scale & Operational Footprint

The Scope of Operations

🏭
0
Retail Sites
Active operational management
across multiple provinces
👥
1,500+
Employees Led
Direct & indirect reports
across diverse geographies
🌍
0
Countries
Zambia & India
Targeting GCC & Africa
💰
Full
P&L Accountability
End-to-end financial control
across all operations
0
Sectors
Petroleum · QSR · Hospitality
Fleet · Digital Operations
📅
0
Years Leading
Progressive growth
from unit to multi-country
Ready to Lead

Available for GM · Head Retail · Head Sales & Operations
Country Manager

Zambia · UAE · GCC · India · Africa · Global

Get In Touch → View LinkedIn ↗
International Experience

Global Leadership Footprint

Multi-country executive experience across diverse markets, industries, and regulatory environments.

ZAMBIA INDIA GCC TARGET
⛽ Petroleum Retail 🍔 QSR Operations 🏨 Hospitality 📦 Supply Chain 💻 Digital Transformation 🌍 Africa Operations 🇮🇳 South Asia
🇿🇲Zambia, Africa
AGM — 90 retail petroleum outlets · 1,500+ employees · Full P&L · 2023–Present
🇮🇳India, South Asia
Network Development Manager · Petroleum Retail · QSR Operations · 2012–2023
🌍GCC & UAE — Target Region
Open for senior executive roles · Operations Director · Country Manager · VP Ops
🌐Nigeria · Kenya · Africa
Available for multi-country leadership mandates across sub-Saharan Africa
Operational Methodology

Strategic Transformation Framework

A proven four-stage methodology applied across every operational turnaround and network transformation.

🔍
Stage 01
Diagnose
Deep operational audit — identifying inefficiencies, gaps in governance, and root causes of performance shortfalls across every function.
🎯
Stage 02
Design
Structured improvement roadmap — SOPs, digital systems, KPI frameworks, and change management strategies tailored to the business context.
🚀
Stage 03
Deploy
Ground-level execution — leading implementation teams, training staff, integrating technology, and ensuring full organisational adoption.
📊
Stage 04
Deliver
Measurable results — cost reductions, revenue growth, market share gains, and sustainable operational improvements that outlast my tenure.
Strategic Case Studies

From Challenge to Measurable Result

Consulting-style case studies demonstrating the full journey from challenge to measurable result.

01
90-Outlet Network Operational Transformation
Petroleum Retail · Mount Meru · Zambia
↓ 30% Cost · ↓ 58% Stock Loss · ↑ 15% Sales
🔴 Challenge
Inherited a fragmented 90-outlet network with inconsistent SOPs, high stock loss, zero digital infrastructure, and significant cost overruns across multiple provinces.
🟡 Strategy
Designed a phased transformation — SOP standardisation, vendor renegotiation, accountability frameworks, and a full technology roadmap covering CRM, forecourt automation, and auto-indenting.
🔵 Execution
Led cross-functional teams across all 90 stations. Deployed Forecourt Automation, Auto-Indenting, Audit Management, and CRM simultaneously while launching 16 new stations end-to-end.
🟢 Result
30% cost reduction · 58% stock loss cut · 15% regional sales growth · 16 new stations launched · 100% regulatory compliance achieved.
02
Fleet Management Card Program & Market Share Growth
Petroleum Retail · Reliance BP Mobility · India
↑ 30% Fuel Sales · 17.5% Market Share · 32 Months
🔴 Challenge
Highly competitive petroleum market with declining dealer loyalty, no B2B commercial framework, and no data infrastructure to drive strategic decisions.
🟡 Strategy
Conceived the Fleet Management Card Program from scratch — full programme framework, customer portal, onboarding materials, dealer incentive structure, and network rollout plan.
🔵 Execution
Rolled out Fleet Card across the network, onboarded commercial fleet customers, executed dealer incentive programmes, and sustained competitive positioning through structured performance reviews.
🟢 Result
30% fuel sales increase · 17.5% retail market share for 32 consecutive months (regional record) · 8 new dealers onboarded at ~USD 1.2M each · 15% statewide sales growth.
03
Enterprise Digital Transformation — ERP · CRM · Automation
Multi-site Operations · Zambia & India
↑ 40% Operational Efficiency · 90-Station Coverage
🔴 Challenge
Manual, error-prone processes across 90+ locations with no real-time visibility, high administrative burden, fragmented data, and zero analytics capability.
🟡 Strategy
Authored Business Requirements Documents for ERP, CRM, and Forecourt Automation. Defined KPIs, success metrics, and change management plans to ensure full organisational adoption.
🔵 Execution
Led end-to-end implementation of Auto-Indenting, Audit Management Systems, CRM, and Forecourt Automation. Drove change management, staff training, and full system integration across all stations.
🟢 Result
40% reduction in errors and processing time · Real-time visibility across all 90 stations · Data-driven decision-making embedded enterprise-wide · 20% post-deployment efficiency gain from forecourt automation.
Get In Touch

Let's Connect

Open to senior executive opportunities, advisory roles, and strategic partnerships.

📞
Phone
+260 760 634 300  |  +91 755 027 0450
📍
Location
Lusaka, Zambia
✓ Message sent! Mohamed will be in touch soon.
Featured Achievement

«Director-level results: 90+ retail sites transformed · 1,500+ employees led · 30% cost reduction · 58% stock loss cut · 17.5% market share sustained 32 months — across Zambia and India.»

🌍
Global Operations Executive
Multi-country leadership across Africa & Asia with full P&L accountability at scale.
Retail & Petroleum Network Specialist
Transformed 90-outlet petroleum & QSR networks through technology and process excellence.
🔄
Strategic Transformation Leader
Diagnose · Design · Deploy · Deliver — measurable results across every engagement.
0
Years Leadership
Experience
0
Retail Outlets
Managed
1,500+
Employees
Led
0
Operational Cost
Reduction
2+
Countries of
Operations
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